In today’s customer-centric world, companies are not capable of maintaining customer service as out of priority.

The power has shifted within sales markets so buyers now have the upper hand, and they can easily choose with who they want to partner with at the time of making business.

Positive customer experiences fuel sustainable business growth by boosting your retention rate. Although, when it is about creating great experiences, companies need to commit to continuous support.

It is important to consider how providing poor customer service can impact your business. If your company is known for unsatisfactory service, people will start to develop a negative view of your brand.

Unhappy customers are not shy about expressing their qualms on the internet. Even a single bad customer service review online can drive away new potential customers.

Example of companies with the best customer service:

IKEA: It’s not just a furniture store – it’s an experience. They are constantly improving to create better customer experiences, including elements in their stores like cafes and children play centers. Recently, they’ve even added augmented reality apps for smartphones, allowing customers to virtually design a room with their furniture.
APPLE: Apple only hires the best of the best in their industry, which ensures that their people really know what they’re talking about when troubleshooting with a product. Their engagement with customers and expert knowledge makes for a truly superb customer experience.
GOOGLE: They are able to best serve customers because they heavily invest in developing top-of-the-line technology. Their employees are always actively engaged and looking to make for the most satisfying customer experience possible. Additionally, they consistently rank as a top company to work for. Treating employees well leads to top notch customer experiences.
TOYOTA: Toyota is ranked amongst the top-rated automobile company, and they have been rewarded for their vehicles and customer service.